Refund & Cancellation Policy

1. Digital Software & Instant Provisioning

Semiora provides digital scheduling infrastructure and cloud software. When you subscribe to a paid plan (such as Standard, Teams, or Organizations), our servers immediately unlock premium event capacities, enable custom branding, deploy automated workflows, and provision dedicated calendar synchronization workers.

Consequently, once a transaction has completed, we do not offer refunds, account credits, or cash redemptions for any subscription cycle.

2. Cancel Anytime — 1-Click Self-Service

You maintain full autonomy over your subscription. You may cancel your subscription at any time with zero cancellation penalties, hidden fees, or sales hurdles:

Upon cancellation, automatic renewals stop immediately. You retain uninterrupted access to all paid features until the very end of your current prepaid billing period.

3. No Partial-Month or Mid-Cycle Refunds

We do not issue prorated refunds for partial months or unused time:

• If you cancel 3 days into a 30-day billing cycle, no partial refund is issued for the remaining 27 days; your subscription remains active until day 30.
• If you reduce seat counts in an organization during an active billing cycle, the reduction takes effect on the next renewal date. No mid-cycle cash refunds are provided for reduced seats.

4. Test via Our Generous Free Tier

We offer an unrestricted free plan so prospective users can test booking links, calendar sync, custom questions, and scheduling speed prior to purchasing a paid subscription.

We strongly advise reviewing your workflow requirements on the free tier before committing to paid monthly or annual subscriptions.

5. Payment Processing & Merchant of Record

All subscription order processing, card handling, currency exchanges, and VAT/sales tax calculations are operated by our Merchant of Record, Paddle.com (Paddle.com Market Ltd / Paddle Payments Ltd).

Transactions are governed by Paddle's Checkout Buyer Terms. Paddle provides compliant tax receipts for all corporate procurement requirements.

6. Chargebacks & Inquiries

If you observe an unexpected or duplicate charge on your statement, please email our billing team immediately at billing@semiora.app. We resolve accidental duplicate transactions promptly.

Filing an unnotified chargeback without contacting support first violates our Terms of Service and may result in permanent termination of your account and booking URLs.

7. Billing Support Contact

For invoice assistance, receipt lookups, or subscription questions, reach us directly: